|Terms And Conditions|
|About Us Gates Hut Ltd t/a TBR are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Please read these Terms and Conditions carefully before using this website operated by Gates Hut Ltd t/a TBR By accessing or using our website you agree to be legally bound by these Terms and Conditions, as they may be modified to comply with legislation and/or company policy from time to time. |
TBR Products is a trading name of Gates Hut Ltd
Our Contact details:
Gates Hut Ltd t/a TBR
Units 30-31 Decoy Bank North Off White Rose Way Doncaster South Yorkshire DN4 5JD United Kingdom
Phone: 01302 739050
VAT Registration Number 205 210 961
Head Office Sochall Smith Accountants 4 Park Square, Thornecliffe Rd, Sheffield, S35 2PH
We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.
We may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly.
The illegality, invalidity or unenforceability of any provision of these terms and conditions will not effect the legality, validity or enforceability of the remainder. If any provision or terms of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, the parties agree they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable. These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court. Except in respect of a payment obligation, neither you nor Gates Hut Ltd t/a TBR will be held liable for any failure to perform any obligation to the other due to causes beyond your or Gates Hut Ltd t/a TBR. respective reasonable control. Failure or delay by either party enforcing an obligation or exercising a right under these Terms and Conditions does not constitute a waive of that obligation or right.
These Terms and Conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.
All notices shall be given:
- to us via email,
- To us via post at;
Gates Hut Ltd t/a TBR
Units 30-31 Decoy Bank North Off White Rose Way Doncaster South Yorkshire DN4 5JD United Kingdom
Phone: 01302 739050
Email: info [at] tbrproducts [dot] co [dot] uk
or to you at either the email or postal address you provide during any Ordering process. Notice shall be deemed received when an email is received in full by 5pm (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions.
Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies. Subsitute images may be used for products where product images may not be available. Please check with us if any item is critical to your requirements, as we have no control over manufacturers design policys which are subject to change without prior notice.
These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and/or sale of the Products.
Our website is a place for you to select and Order garden, home and leisure products (the "Products"). Our website describes the Products in more detail.
Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.
We promise that for any Product you purchase from our website:
o We have the right to sell the Product to you;
o The Product will correspond with the description we have given to you; and
o The Product will be of satisfactory quality. We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our Delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.
The following applies to any information you provide to us, for example during the registration or Ordering process.
o You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our suppliers, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our "Partner Companies").
o You must own or have the right to submit Content for publication on our website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, regulations, standards and/or codes of practice;
o You must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful;
o You must ensure that the Content does not advertise or otherwise solicit for funds or is a solicitation for Products or services; and
o We have the right to monitor Content and may elicit, reject remove or change Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other Content if we believe that their content is, or may be inappropriate or otherwise does not comply with the above. You grant us a non-exclusive, irrevocable, royalty free, worldwide licence to publish all Content that you submit to us except any portion of the Content that is Personal Information. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us. You warrant and undertake that you will not use our website for any purpose that is illegal or prohibited by these Terms and Conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these Terms and Conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these Terms and Conditions.
You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Us immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.
Applicability of online materials
Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use.
Our website is controlled and operated by us from our offices in England. Where content published on our website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our website and use of all information contained within it.
We have used our best efforts to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.
If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately. Gates Hut Ltd t/a TBR makes no representations and gives no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you.
You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. Gates Hut Ltd t/a TBR accepts no liability, to the extent permitted by applicable laws, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.
Copyright and monitoring
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Gates Hut Ltd t/a TBR, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an Order with Us or using our website as a shopping resource.
However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
Gates Hut Ltd t/a TBR makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition Gates Hut Ltd t/a TBR makes no endorsements, or accepts any responsibility for the content, with any links to other weDsites or the use of, such a website and Gates Hut Ltd t/a TBR shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use or reliance on any content, Products or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
Availability of our website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.
You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these Terms and Conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
Now the technical stuffs out of the way please enjoy your shopping experience with us. If you have enjoyed our services and products please tell your friends if not please tell us. Customer service is not only our policy but our pleasure.
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept ALL major credit card payments.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, or over the Internet.
To order a Product you will need to follow the Ordering procedures set out here.
Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website.
You will be given clear instructions on how to navigate our simple on-line Order process and you shall be required to provide us with your accurate personal details. By clicking on the 'Proceed' button on the Order form you are consenting to our Terms and Conditions.
If you have a comment concern or complaint about a Product you have purchased from us, please contact us via email, or telephone.
Or by Post
Our Contact details:
Gates Hut Ltd t/a TBR
Units 30-31 Decoy Bank North Off White Rose Way Doncaster South Yorkshire DN4 5JD United Kingdom
Phone: 01302 739050
Email: info [at] tbrproducts [dot] co [dot] uk
Prices are listed in £GBP and are inclusive of VAT, unless otherwise stated. E&OE
We may change the advertised price of a Product at any time. The price you pay will be the price in force at the time of your Order.
The Price on your Order will be validated by us as part of the acceptance procedure. We try to ensure Prices displayed on our website are correct at all times.
Should a Pricing error arise, we will inform you if a Product's correct price is higher than that stated on your Order and you may choose to either proceed with or Cancel the Order.
We will where possible try to match the Price of any like-for-like Product you find on-line if of comparable quality. Please contact us directly for this facility. We do endeavor to be as competitive for our products were possible. Discounted prices can be requested for councils and organizations, charities and bulk purchases.
Payment is usually by credit or debit card and is taken when the Order is placed online with the price featured at the time of purchase and any applicable Delivery charges subject to the following term of payment schedule. This is to protect us from card fraud. If you prefer not to pay online please contact us and mention you wish to purchase off our internet site, where we will be happy to take more traditional payment methods.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Gates Hut Ltd t/a TBR is entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by online electronic means ("Confirmation") to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days. If you do not receive a Confirmation email, please contact us to ensure your Order has been accepted.
You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services.
You can pay for your shopping in a number of ways, whether it is on-line or over the telephone. We accept Mastercard, Visa, Switch, Solo, Delta or Maestro. Cheques are also accepted.
If payment by cheque is used, goods will only be dispatched once payment has been cleared. If you are using this form of payment, please make cheques payable to Gates Hut Ltd t/a TBR. On-line and telephone order payment is processed via our SSL secure payment system. In the case of card payments, funds are taken at point of order.
All Products depicted on this website (as may be varied from time to time) are available for dispatch everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of Wight, Isle of Man and the Scottish Isles or Highlands. Dependant on postcode shipping surcharges may be applicable, if this is the case we will notify you prior and order will only be taken on your acceptance of any surcharge.
All Products are subject to availability. If the Product you order is unavailable, we may provide to you a substitute of an equivalent quality and price If this is the case we will notify you prior to dispatch. In the event that we are unable to supply the Product or any Substitute Product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full. We reserve the right not to supply you at our discretion.
|Shipping And Handling < Insert information on your Shipping and Handling here >|
|Delivery Schedule Our Delivery service refers to deliveries within most of mainland UK (England, Scotland and Wales) destinations. Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, British Forces Post Office addresses, Orkney, Shetland, Scottish Isles and some areas/post codes in mainland Scotland will incur an extra Delivery charge and will possibly incur an extended lead time. Please contact us for more information.|
Due to the nature of external contract Delivery, additional Delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional Delivery charges should your postcode/area necessitate these. You are also agreeing to be bound by all terms and conditions that delivery companies which are associated with us abide by. These can be obtained by the companies own individual websites.
Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. Gates Hut Ltd t/a TBR normally dispatchs within 24hrs of order fulfillment and at latest deliver within 28 days, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, Sundays or public holidays.
Whilst we agree to use all reasonable measures to ensure that Delivery is made around the Delivery time advertised, you will acknowledge that actual Delivery is often via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a Delivery problem. It is your responsibilty to make sure adequate access is available for delivery vehicles. This particularly applies but not restricted to log cabin deliveries and or buildings delivered and erected. Adequate working space must be provided for assembled buildings. Please contact us if you think there may be a problem.
When the Delivery arrives
Delivery will be deemed as successfully made once the Product has arrived at the address specified. Signatures are usually required as proofs of delivery but confirmation procedures are ultimately decided by third party couriers if they are used. Products may be left at the Delivery address without the Recipient's permission except where third party suppliers require signed confirmation or the Recipient has expressly requested Products not be delivered in their absence. All goods must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the Products shall then be at your own risk.
In case of Delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person acting on behalf of the company shall be accepted as proof of Delivery.
Should Delivery be refused at the Delivery address, and re-requested for another date, we may charge for the second Delivery, since we met our Delivery obligations with the initial Delivery attempt. It is the Recipient's responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 3 days of Delivery. If boxes look damaged on Delivery we recommend the contents are inspected before accepting and signing the Delivery note. Due to the nature of some of our products you may be required to assist with offloading of certain products, if this is the case please have able bodied person(s) available to assist the driver. Deliveries are dropped at kerbside only and not carried any distance.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, VAT at the applicable rate is added.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction.|
Childrens Play Equipment.
Blue Rabbit Towers,designs,modules and accessories hold a GS/TUV certificate. This assumes that you only use Blue Rabbit components and that you follow instructions meticulously.
Timber is a natural product and is therefore subject to movement. Small splits and warping can occur when timber drys out. This will normally rectify itself when humidity increases and therefore should not be considered a fault.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01302 739050 (International +44 01302 739050) or fax us on or write to us at Units 30-31 Decoy Bank North Off White Rose Way Doncaster South Yorkshire DN4 5JD United Kingdom|
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Gates Hut Ltd t/a TBR or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01302 739050.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or Cancel your Order, please contact us. If this is after dispatch or manufacture of goods we unable to accept any cancellation.
If you cancel your Order via telephone your Order will be put on hold. You must confirm your wish to cancel the Order in writing via email or post within 10 calendar days. Your Order will not be considered Cancelled until notification in writing is received.
If you decide to cancel an Order after the Products have been despatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those Products. We advise you check the status of the Order before you request Cancellation. Any charges will be communicated to you before we confirm the Cancellation.
Before you request or arrange the return of a Product, please read the information below carefully.
You may return any Delivered Products you have purchased within 7 calendar days of Delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email or post within 7 calendar days of Delivery. If you are returning a Product for any reason, except damage (informed to us on delivery date) or manufacturer defect, you must pay the costs of returning the Products to Us or our suppliers. All returned products must be completely in all original packaging and completely unopened.
We may require photographic evidence of the satisfactory condition of the item you are returning. This will be at our discretion. Electronic files should be forwarded to us VIA firstname.lastname@example.org and we will obviously also accept printed media.
On request, we will collect the Products from you, you will receive a full refund and may be exempt from additional delivery charges if:
o the Product delivered is not what you Ordered (including an unapproved Substitute Product), or does not correspond with its description;
o the Product arrives damaged or faulty and you have notified us within 7 calendar days, we may replace the item or affected parts or you may Cancel the Order and receive a full Refund. You will not be charged for the costs of returning an unapproved substitute or defective product. If Products arrive in a damaged condition you must make a note on the carrier's Delivery consignment note where possible and inform us within 7 calendar days of the Delivery. If the Product becomes defective soon after 7 calendar days have passed, Gates Hut Ltd t/a TBR will, at its descretion, repair the product, replace the Product or Refund you. You will not be charged for the cost of Returning a defective Product.
We will not accept Returns or Cancellations if the Products have been altered by applying chemicals or paints to the surfaces or by altering or customising the Product in any way that could be deemed as you using or treating the Products as your own, including fully assembling the products. While in your possession, you must keep any Products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. Care must be taken to ensure the Return Products are packed well to avoid damage or loss of parts in transit. All advertised sizes and measurements are an approximation but are described as accurately as possible. E&oe. Products Returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given.
Refunds will be processed within 30 days. Where exchange rates of currency are involved, the Refund will be made in £GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund. A credit card handling fee will be charged if paid by Visa or Mastercard, both on the original transaction and the refunded amount of 3%.